Notice of Availability of Documents under the Accessibility for Ontarians with Disabilities Act, 2005 and Accessibility for Manitobans Act.
Glentel Inc. Policies and Multi-Year Accessibility Plan
Glentel Inc. (dba WIRELESSWAVE) is committed to maintaining an accessible environment for persons with disabilities by serving our customers in a manner which respects their dignity, independence, integrity, and permits equal access to our services.
We have established policies, practices and procedures for the delivery of our services to persons with disabilities, as required by the Accessibility Standard for Customer Service enacted under the Accessibility for Ontarians with Disabilities Act, 2005 and under the Accessibility for Manitobans Act. Our Accessible Customer Service Plan is available to any person upon request.
It describes our policies, practices and procedures relating to:
- Providing services to persons with disabilities
- The use of assistive devices, service animals and support persons by persons with disabilities
- Temporary disruption of our facilities and services
- Staff training
- Our Feedback Process
To obtain a copy of our Accessible Customer Service Plan please contact us in person by visiting one of our stores, by telephone, in writing via mail or email, or online via the “Contact Us” page of our website:
WIRELESSWAVE
BY MAIL
Attention: Customer Service Department
Glentel Inc.
1800-4710 Kingsway
Burnaby, B.C.
V5H 4M2