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Mobile Protection Plan
Starting at
$8.99/month*
| Coverage: | |
| Mechanical Malfunction | |
| Accidental Damage | |
Mobile Protection Plan Plus
Starting at
$10.99/month*
| Coverage: | |
| Mechanical Malfunction | |
| Accidental Damage | |
| Loss and Theft | |
Mobile Protection Plan Plus
featuring AppleCare Services
Starting at
$12.99/month*
Eligible for iPhones
and iPads only
| Coverage: | |
| Mechanical Malfunction | |
| Accidental Damage | |
| Loss and Theft | |
| and AppleCare | |
*Taxes not included. Subject to change without notice. Monthly Fee/Monthly Premium is based on the unsubsidized retail price of the device at the time of enrollment. For full program details and pricing, refer to the Terms and Conditions.
FAQs
What determines if the repair option is available?
Location, device make/model, type of damage, and repair or replacement part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.
How soon will I receive my replacement?
If your replacement service request/claim is approved, your replacement will be shipped to you within 2 to 10 business days in Canada. You can also get it sooner, overnight or on a weekend for an additional fee.
What if there’s not a repair location near me, but I don’t want to replace my device?
Don’t worry, we have repair partners who accept devices via mail. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. It will be repaired and returned to you within 3 to 5 business days after we’ve received it.
What happens if I have an issue with my device after repair?
All repair work is guaranteed for 90 days. Simply go online or call 1-855-562-1955 to file your repair warranty service request/claim.
How will I be charged?
When you enroll in the program, you’ll be charged a prorated amount on your credit card based on the date of purchase to the end of the month. The Monthly Fee/Monthly Premium will be charged directly to the same credit card on the first of each month.
How many service requests/claims can I submit per year?
Your program will cover up to a total of 2 fulfillments (replacement or repair) within a rolling 12-month period for any incident or failure covered under the terms and conditions/insurance policy, up to a maximum of $3,500 per incident. Replacements processed under the manufacturer’s warranty do not count towards your service limit.
What kind of replacement device will I receive?
Your replacement will be new or reconditioned. Reconditioned devices look and function like new, with a 90-day replacement warranty. If the exact make and model of your device is not available, your replacement will be of like kind and quality, or better.
What’s not covered?
While our plan covers an impressive range of incidents, there are a few exceptions. Any normal wear and tear or pre-existing damage is not covered. Other exclusions may apply. You can refer to your plan’s terms and conditions/insurance policy for all the details. You can also call us at 1-855-562-1955 and we will gladly answer any questions you may have.
Can I cancel my coverage?
Mobile Protection Plan and Mobile Protection Plan Plus cover your device for as long as you pay your Monthly Fee/Monthly Premium. Should you decide to cancel your plan, you may do so by calling us at 1-855-562-1955.
MPP+ Featuring AppleCare Service FAQs
What AppleCare Services benefits are included?
• Service and support direct from Apple for Accidental Damage and Warranty Malfunction Service Requests/Claims.
• Unlimited Accidental Damage Service Requests/Claims.
• Unlimited Warranty Malfunction Service Requests/Claims. There is no Processing Fee/Deductible for these Service Requests/Claims.
• Priority access to Apple experts via chat or phone.
• Battery Service with no Processing Fee/Deductible.
• Apple-certified repair or replacement with genuine Apple parts.
• Repair Service at Apple Stores and Apple Authorized Service Providers.
• Express Replacement Service.
How many Service Requests/Claims can I make?
Your plan provides unlimited Service Requests/Claims for Accidental Damage and Warranty Malfunctions, and 1 Service Request/Claim for Loss or Theft within a rolling 12-month period, up to a $3,500 limit per Service Request/Claim. All repairs and replacements will be Apple-certified.
What if my device can’t be repaired?
Apple will provide you with a replacement device. If the replacement needs to be shipped to you, it’ll be sent as soon as the next business day.
What if there isn’t a repair location near me?
Don’t worry, Apple accepts devices via mail. You’ll receive a prepaid label and shipping materials and all you need to do is package your device and mail it according to the instructions provided. It’ll be repaired and returned to you usually within 3 to 5 business days after Apple receives it.
What if I have an issue with my device after repair?
All repair work is guaranteed for 90 days. Simply call Apple at 1-800-263-3394 to get your issue resolved.
How will I be charged?
When you enroll in the program, your credit card will be charged a prorated amount calculated based on the number of days between the date of purchase and the end of the month. The Monthly Fee/Monthly Premium will be charged to the same credit card on the first day of each month.
What’s not covered?
While our plan covers an impressive range of incidents, there are a few exceptions like normal wear and tear or pre-existing damage. Other exclusions may apply. Please refer to the Terms and Conditions/Insurance Policy for all the details and give us a call at 1-855-562-1955 if you have any questions.
Can I cancel my coverage?
Mobile Protection Plan Plus featuring AppleCare Services covers your device for as long as you pay your Monthly Fee/Monthly Premium. Should you decide to cancel, you may do so at any time and for any reason by calling us at 1-855-562-1955. A prorated refund of your Monthly Fee/Monthly Premium will be issued to your credit card.